When we communicate, only 7% je of the meaning is conveyed through the words we choose. The rest is communicated through our tone of voice (38%) and our body language (55%).
This is the finding from two studies that was done by Albert Mehrabian, a psychologist in the 1960s. Mungkin tak boleh nak generalize to every situation however we can agree that the tone of voice and our body language is very important when we are communicating.
For example, a simple phrase “Thank you” can have different meanings. If the “Thank you” is short and abrupt dengan muka masam, then we might deduce that it was not a sincere thank you. If the “Thank you” is expressed in a cheerful tone dengan muka happy then we know that they really mean it.
So when we are communicating, are we paying enough attention to the things that matters more ie the tone of our voice and our body language?
When we are doing a presentation, we spend more time on putting together the slides, fixing the margins and font size etc, than practising our speech to get the tone right and also making sure that our body language conveys confidence and authority.
Focus on what matters more.
Remember the Mehrabian finding.
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